NHS Oldham CCG

Want to be involved in shaping health & social care services in Oldham?

NHS Oldham CCG has adopted three key principles to guide our engagement work. They set out an ethical framework against which we invite our communities to judge our involvement activity against:

A) Accessibility, equitability and supporting involvement
B) Honesty, accountability and transparency, and
C) Responsive engagement with clear outcomes

Oldham Health Huddle

Join our Health Huddle, its simple to do online or by phone

Our Health Huddle is a way to get involved in what interests you most from your computer or smartphone. We offer opportunities such as:

  • Online Surveys
  • Focus Groups
  • Consultation events
  • Partner events
  • Information about our Public Meetings (such as the Annual General Meeting)
  • Invites to take part in the evaluation of our work, like EDS2 (learn more about that here (External Website)
    Opportunties to get involved more widely in health and social care.

Plus many other opportunities to share your thoughts and experiences on the services we commission. If you would like to be involved in the Health Huddle click here to register your details. You will then receive regular information tailored to your interests.


Under the National Health Service Act 2006 (as amended by the Health and Social Care Act 2012), CCGs have duties to involve the public in commissioning.

Public involvement in commissioning is about enabling people to voice their views, needs and wishes, and to contribute to plans, proposals and decisions about services. Our use of the term ‘patients and the public’ includes everyone who uses services or may do so in the future, including carers and families.

Most of the involvement work we undertake is part of an ongoing dialogue or takes place in stages. However, sometimes we organise standalone exercises such as a formal consultation if a change is significant. This is determined where the proposal or plan is likely to have a substantial impact in ways including:

  • Access (e.g. reduction or increase in service due to change of location or opening times)
  • Wider community (e.g. economic impact, transport, regeneration)
  • Impact on patients or users (either current or future)
  • Service delivery (e.g. change to methods of delivery or relocation of services)

The outcome of formal consultation are reported to our Governing Body. They will then meet in public to review the outcomes of the consultation, weighing this against any other evidence before making a final decision. We will then feedback, showing how the consultation outcome has been taken into account in any recommendations and decision making.

There are other ways for people to get involved in local health services and sharing their views, like:

Engaging at Depth

We're here to listen

To understand what is important to them and how they would like to be engaged. Targeted groups include young Asian men, remote Saddleworth villages, white working class communities and people with learning disabilities. We are planning on working with Polish and African communities.

If you would like us to come and talk to your group, give a presentation or attend an event, please click here.

Tell us about your experience

We are always interested to hear your experiences, both good and bad, of using NHS services. Patient stories are regularly presented at our Governing Body meetings and Quality Assurance meetings. We have also produced videos featuring local people with long term conditions, talking about their lives, their care and how services can be more joined up.

If you would like to share your story, please get in touch here.

Friends & Family Test (FFT)

This survey aims to gather as much regular patient feedback as possible, with every patient being given the opportunity to share their views. NHS England publish information on a monthly basis. Find out more about the friends and family test (External Website) or click here (External Website) for more information in British Sign language (BSL). Friends and Family Test

The FFT is a great way to give patients the opportunity to feed back their views of the care or treatment they have received. This helps hospitals, GP practices and community services to understand what patients really think, celebrate areas of good practice and target areas for improvement.

The question patients are to be asked in ALL settings is:

“How likely are you to recommend our service to friends and family if they needed similar care or treatment?

Every patient is invited to respond by choosing one of six different options, ranging from “extremely likely” to “extremely unlikely”. Patients can also offer further comments if they wish to do so.

You can see the most up to date results on FFT data on the NHS England website by clicking here (External Website).

Join the Patient Participation Group (PPG) Network

Oldham's PPG Network brings together many of Oldham's GP Patient Participation Groups to help support and develop all of Oldham's PPGs. They work together to increase awareness around local and national health campaigns and provide a patient voice in cluster formation. Alongside this, they also work with Healthwatch Oldham to provide feedback and patient voice across health and social care services in Oldham.

Get involved

The Network is keen to meet with newly formed patient groups and also those which are currently led by practice staff but want to move into patient leadership. During 2018, the Network had guest speakers from the Lead School Governor, Cluster Business Leads and training on using social media to increase patient participation. The Network have co-produced a toolkit aiming to support more PPG's to become patient led, this year they will be working within the newly forming clusters to ensure patient voice is heard.

The monthly meetings are scheduled in the evenings. To find out more about the network please email us here.

Equality and Diversity

You can learn more about the Equality Act 2010 and how this informs our work by clicking here (External Website) and on our Equality and Diversity pages.

Get social with us!

We're on Facebook and Twitter - why not join us?

Keep up to date with local health & social care events, national health campaigns as well as news from Oldham Cares and our partners. Click the logos below to like & follow us.


Information on this website can be made available in alternative formats, such as easy read or large print, and languages other than English, upon request. Please email oldccg.hello@nhs.net to tell us what you need and we will be pleased to help.