Freedom of Information - Conditions of Use


NHS North West Commissioning Support Unit (known as NWCSU) ‘the CSU’ will be handling information on behalf of the NHS Clinical Commissioning Groups in Greater Manchester and the information is subject to copyright protection and database rights unless stated otherwise.

Our copyright and database right material is licensed for use and re-use under the Open Government Licence (OGL). To view this license, visit or write to the Information Policy Team, The National Archives, Kew, Richmond, Surrey TW9 4DU. Use of information expressly made available under this license indicates your acceptance of the terms and conditions as set out in the OGL. When you use our information under the OGL, you should include the following attribution: [Insert name of information resource, North West Commissioning Support, date of publication], licensed under the Open Government License For information where the copyright is owned by another person or organisation, you must apply to the copyright owner to obtain their permission to use / re-use.

The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication and subscription charge, would require the permission of the copyright holder. In accordance with the Re-Use of Public Sector Information Regulations 2005, information provided to you may not be used for commercial publication, subscription charge or sold on to a third party, without the permission of North West Commissioning Support.

Recording Your Details

We will record your contact and request details in order to monitor and improve the service we provide. This information will be handled in accordance with the NHS Confidentiality Code of Practice.

Using Personal Data We Provide

You are required not to use personal data for electronic marketing (telesales, fax, e-mail) to our staff and comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003. Provision of such personal data in response to a Freedom of Information or Environmental Information request does not constitute consent from the individual concerned.

The Data Protection Act gives individuals rights to prevent processing likely to cause substantial unwarranted damage or unwarranted distress (section 10) and to prevent processing for the purposes of direct marketing (section 11). You should be aware that selling, giving or sharing of personal data could breach the Data Protection Act. North West Commissioning Support Unit on behalf of Clinical Commissioning Groups advise staff of their rights.


Your feedback is welcome to help us improve the service we provide. Please send comments or suggestions to our address shown on this letter.

Review Procedure

If you feel that we have not met the requirements of the Freedom of Information Act 2000, you should contact the person who sent the response to you.

If you remain dissatisfied, you can ask us to review our decision by making a written “requirement for internal review” including your address, a description of the original request and the reasons why you are dissatisfied. Please send this to:

The review will be handled by staff who, were not involved in the original decision - though this will not apply to Section 36 claimed exemptions in accordance with Department of Health Directive. Your request will still be reviewed. We aim to complete all internal reviews within 20 working days.

If you then wish to appeal you should contact the Information Commissioner for an independent review at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane

ICO website

Telephone Number: 0303 123 1113

Fax Number: 01625 524510